Agency FAQs

VSP will need 4-6 business days to process your registration. After your registration has been processed, you'll receive a notification e-mail stating that you can now enroll your producers to start selling individual vision plans.

The individual broker program is administered separately from other VSP programs and requires separate setup and processing. VSP also incurs a cost to register each independent agent. The $20 registration fee for each producer helps alleviate administrative costs allowing VSP to offer individual vision plans in the most cost-effective way possible.

Given that individual vision plans didn't previously exist, we need to have an associated agreement in place for individual policies. We also need to update our systems to allow for your agency's commissions to be paid. Additionally, some broker/agency relationships are different for individual sales.

There are two ways for your clients to become enrolled through your agency's registered producers:

1. Clients can enroll themselves by clicking on the marketing links we provide your registered producers. This link automatically identifies you as the writing agency, crediting your agency for the commissions.
2. Registered producers can enroll your clients on their behalf by clicking on their assigned marketing link.

No. Each subscriber must be associated to a specific producer.

No. The marketing links your registered producers receive when their registration is processed will automatically identify you as the writing agency.

Upon enrollment, subscribers choose either to make their effective date the 1st of the current month or the following month. Either way, six business days are required for processing before making claims.

Commissions will be paid to your agency on or near the 15th of each month for sales made through the last business day of the previous month. When the last day or two of the month is a non-business day, those sales will fall into the subsequent month's commissions.

No. The individual broker program is direct deposit only.

No. The individual broker program is administered separately; therefore, commissions will be paid separately from other VSP commissions you may be receiving.

Yes. If your registered producers don't have at least $25 of commissions due, your commissions for producers not reaching the minimum will be held over to the next month or until they have at least $25 due.

If you are registered as an agency with individual producers, all commissions are paid to the agency and it is the agency's responsibility to pay its producers.

Each month a report will be available on the Individual Broker Site that will show which enrollments were attributed to each producer. This is entirely based on the marketing links that we provide. Those links are the tracking mechanism to know who generated each enrollment.

For an agent to be registered as an agency's producer, the agency must register that producer and pass on to him/her the marketing links provided by VSP.

Yes. You can log in to the Individual Broker Site at any time to add new producers.

Clients will be directed to a simple online enrollment site where they can see plan details, get rates, complete an application, and make payments by credit card or bank draft.

You'll receive an e-mail notification each time a client has enrolled in an individual plan through your marketing link.

Upon enrollment, your clients provide VSP with credit card or bank account information so renewals can happen automatically unless members call to cancel. VSP will send an e-mail notification to members 60 days in advance of their renewal, reminding them of their automatic renewal.

There are two plans available nationwide that can be offered through this program. Here's a rundown of what these great plans have to offer:

Regulatory approvals differ in these states so we've made available the plans currently approved and available direct to consumers.

In order to purchase the plan offered through the individual broker program, a consumer must be a member of the HVA (in all states except Florida, New York, and Oregon). The annual HVA membership fee is $18. A portion of the membership fee goes to support vision-related charities. This association offers discounts on a variety of products and services. To see details, go to healthyvisionassociation.com.

No.

During the processing of registration, any appointments that are required will be completed by VSP before your agency is approved to sell individual vision plans. Necessary appointments will also be made for each producer you register.

Yes. You can log in to the Individual Broker Site at any time to register for additional states.

In establishing the program for brokers to sell the individual vision plans, we found we could implement the program much faster through a separate site. In the future, this site may be merged with the general VSP broker portal, but for now, we're trying to provide a simple solution in order to make this program quickly available for brokers.